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Include your registered email, a task ID or payment receipt reference, and a short description of the issue. Do not send passwords, card numbers or API keys. For a video waiting for review, include the task reference shown in My studio.

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• Use My studio to refresh video progress and check your credit balance.
• For photo upload issues, use JPG, PNG or WebP under 5 MB with clearly visible faces.
• Download a backup of your videos before clearing guest cookies.

Raindance AI is an independent creative tool. We cannot provide licenses for third-party music or artist performances.